At this moment, we only deliver to the whole of Singapore. We're relatively new in the e-Commerce world so we want to make sure that we have everything in order before we ship to other parts of the world.
During checkout, you can select your preferred day and time of delivery. We only deliver from Monday to Fridays, excluding Saturday, Sunday and public holidays.
Items will be delivered within 7 working days. Once your order has been placed, we will contact you to confirm the date and time of delivery. Please allow us 24 hours to process your order, we do not do same-day delivery.
If nobody is home when the items are delivered, we will take them back to the warehouse. As these items are perishables, we will not leave the items outside your house.
Thereafter, we will arrange another time to make the delivery. Do note that there will be an additional charge of SGD 5 for the re-delivery fee. Alternatively, you can come by our office to collect the items. We can also deliver the items to your office instead of your home.
Karstel is located at 10, Jalan Kilang Timor, #05-04 LTH Building, Singapore 159306.
Travelling by car:
You can park at LTH Building, you just have to inform the security guard that you will be picking up some items from Karstel. Thereafter, take the elevator up to level five and we're the the office on the left. Just proceed into the office and let us know your name and contact information so that we can provide you with your order.
Travelling by public transport:
Our nearest MRT station is Redhill MRT and it will be a 15-minute walk to our office.
There are also a number of bus stops around the area.
When approaching Jalan Kilang Timor, you will see the LTH building sign outside. If you run into any issues in locating our office, please give us a call at 62719166.
Yes, we will be! We're constantly on the lookout for new healthy and nutritious products to add to our distribution line. If you'd like to be informed of our new products, you can subscribe to our mailing list.
If there are any other products that you'd like to see, you can drop us an email on our 'contact us' page.